• Handle inbound and outbound calls with professionalism and a positive attitude.
• Assist customers with inquiries, providing accurate information and solutions.
• Document customer interactions in the company database.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a high level of customer satisfaction through exceptional service.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, Strong Customer Service skills, Excellent Problem Solving abilities, Effective People Skills, Experience in Call Centre operations
• Qualities and Traits: Strong interpersonal skills and empathy for customers
• Working Conditions: Work in a fast-paced call center environment, with flexibility for shifts including evenings and weekends