• Respond to customer inquiries and provide information about products and services.
• Assist customers with order placements, tracking, and returns.
• Resolve customer complaints swiftly and effectively to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service efficiency and quality.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Proficient in English language and strong customer service skills.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to multitask and handle customer queries with patience.
• Working Conditions: Generally office-based with standard working hours and occasional overtime required.