• Handle incoming customer calls and respond to inquiries in a prompt and professional manner.
• Provide accurate information and support regarding products and services.
• Resolve customer issues by identifying problems and developing solutions effectively.
• Document all interactions with customers in the system for tracking and resolution purposes.
• Collaborate with team members and supervisors to enhance service delivery.

Requirements

• Educational Qualifications: High/Senior High School Diploma or equivalent
• Experience Level: 0–1 year of experience in a customer service or call center environment
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Effective problem-solving abilities
• Qualities and Traits: Strong interpersonal and people skills
• Skills and Competencies: Familiarity with call center operations and technology