• Provide exceptional customer service to clients over the phone.
• Handle inbound and outbound calls, addressing customer inquiries and concerns.
• Maintain detailed records of customer interactions and transactions.
• Resolve customer issues in a timely and effective manner.
• Collaborate with team members to improve service delivery and efficiency.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, strong customer service skills, excellent problem-solving ability, effective people skills, and familiarity with call center operations
• Responsibilities and Duties: Able to effectively follow call scripts and guidelines
• Qualities and Traits: Positive attitude, patience, and a strong desire to help others