Call Center Representative

TDCX

₺14.1-17.6K[Aylık]
Tesis içi - Pasig<1 Yıl DeneyimDiplomaTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Çalışan Takdiri ve Ödüllendirme

    Performans bonusu, Yıldönümü Hediyeleri, Tatil Hediyeleri, Teşvikler

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • Sigorta Sağlık ve Wellness

    Sağlık sigortası, Hayat sigortası, HMO

  • Avantajların Avantajları

    Şirket Ekipmanları, Uyku Odaları

  • İzin ve İzin

    Hükümetin Zorunlu İzin, Hastalık İzni, Tatil İzni

Devamını oku

Açıklama

  • ​Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
  • Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
  • Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
  • Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
  • Review the reported issues within agreed turnaround times and standards of quality.
  • Escalate issues to immediate supervisor following proper escalation procedures.
  • Capable of coping with peaks in contact volumes during promotion seasons.
  • Complete and pass all required basic product related trainings.

Gereklilik

Who are we looking for?

  • College level
  • Must have at least 6 months BPO experience
  • Typing speed of at least 40 words per minute
  • Experience working with eCommerce platforms and EMEA/UK accounts is a plus
  • Excellent communication skills rated at a C1 level
  • Willing to work in rotating shifts
  • Can work in Ortigas Center, Pasig City
İngilizce diliMüşteri servisiProblem çözmeGüçlü çalışma etiğiTeknik becerilerİnsanların becerileriÇağrı Merkezi
Preview

Michael Joseph Pineda

Sourcing AssociateTDCX

Yüksek yanıt oranı

Çalışma konumu

21st Floor, TDCX Philippines - Gamma Campus, Robinsons Cyberscape Gamma, Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

Yayınlandı 30 May 2025

TDCX

>1000 Çalışan

BPO ve Çağrı Merkezi

İşe alınan iş ilanını görüntüle

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.