The Patient Care Coordinator manages patient calls with professionalism and empathy, provides accurate information about healthcare services, appointments, and care instructions, and identifies patient needs to offer appropriate assistance. They work to resolve patient concerns, escalate complex medical or administrative issues when necessary, and ensure patient records are updated accurately in the system. The coordinator follows communication guidelines and protocols, meets performance expectations such as call quality and patient satisfaction, protects patient confidentiality in compliance with healthcare regulations, and actively participates in ongoing training and team meetings.