Job Title: Call Center Agent (No Experience Needed)

Company Profile:

This company provides server installation, operation, maintenance, and security services, mainly for cloud environments, with manned monitoring and 24/7 full support. Founded in 1992, the company specializes in delivering reliable and secure IT solutions.

Company Industry: Insurance-focused BPO

Work Location: Makati City

Work Schedule: Monday – Friday

Salary: Php 20,000 – Php 30,000

Work Set Up: On-site

Benefits

• Government-mandated benefits
• HMO
• 13th month pay
• Leave credits
• Life insurance

Job Requirements

• Undergraduate / Senior is welcome to apply
• Fresh graduates can apply
• Experience in customer service/BPO is a plus
• Amenable to work onsite
• Amenable to work in Makati

Job Responsibilities

• Provide accurate information about products, services, and company policies
• Assist customers with order placement, account concerns, billing issues, and general support needs
• Troubleshoot and resolve customer complaints, ensuring a positive customer experience
• Record and update customer interactions, transactions, and feedback in the system
• Coordinate with internal departments (e.g., sales, logistics, technical) for escalated concerns

Recruitment Process: Look to Ms. Jai

• Initial and final interview conducted online via Zoom