• Manage a high volume of inbound and outbound calls in a timely manner.
• Provide exceptional customer service by addressing customer inquiries and resolving issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate departments.
• Follow communication scripts and guidelines to ensure service quality and consistency.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Proficiency in English, strong customer service skills
• Responsibilities and Duties: Ability to handle customer complaints and provide appropriate solutions
• Qualities and Traits: Excellent communication skills and a positive attitude
• Working Conditions: Comfortable working environment, flexible shifts may be required