Key Responsibilities:

• Assist Inbound and Outbound Clients

Provide frontline support to incoming clients by addressing inquiries and coordinating with relevant departments to ensure a smooth shipment experience.

• Generate Old and New Accounts

Develop and maintain a database of both existing and potential clients, ensuring accurate and up-to-date information for targeted marketing and sales initiatives.

• Monitor and Solicit Inbound / Outbound Bookings

Track outbound shipment bookings and actively engage with clients to secure logistics transactions in line with business goals.

• Assist with Delivery, Payment, and Other Client Concerns

Coordinate with operations and finance teams to resolve delivery schedules, payment issues, and other client-related concerns efficiently.

• Provide Regular Reports and Updates to Clients

Prepare and deliver timely updates, performance metrics, and shipping statuses to clients to maintain transparency and trust.

• Manage Relationships with Clients and Partners

Foster strong, long-term relationships with key clients and logistics partners to support business growth and service excellence.

BASIC REQUIREMENTS:

• Bachelor's degree in Business Management, Marketing, Communication or anyrelated field.
• Strong Verbal and written communication skills
• Excellent problem solving and conflict resolution abilities
• Strong attention to detail and organization skills
• Positive,friendly and approachable demeanor
• Ability to work independently as well part of the team
• Strong Customer -first mindset with empathy and patience
• Previous customer experience, preferably in a Shipping Lines or logistics.