Job Summary:

The Collection Support Specialist is responsible for ensuring timely collection of outstanding balances by conducting daily follow-up calls to clients. The role requires high-volume calling, accurate documentation, and coordination with the AR Team to support effective billing and collection processes.

Key Responsibilities:

• Conduct 50–55 follow-up calls per day to clients regarding outstanding balances and payment reminders.

• Assist new clients with information and guidance on the available payment channels, if needed.

• Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.

• Monitor aging of accounts and prioritize follow-ups based on due dates and company guidelines.

• Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.

• Follow up on clients who have promised to pay but have not settled their account (weekly basis)

• Maintain professionalism and observe proper call etiquette at all times.

• Prepare daily and weekly summary reports of follow-up activities and collection status.

• Daily report is required by the end of every shift.

• Perform any other work-related duties or responsibilities that may be assigned by management

Qualifications:

• At least 1 year of experience in Accounts Receivable, Collections, or Customer Service (preferred).

• Strong communication skills (verbal).

• Ability to handle high-volume calls professionally and efficiently.

• Good attention to detail and strong documentation skills.

• Proficient in MS Office applications (Excel, Word).

• Ability to work under pressure and meet daily call targets.