• Prepare and serve a variety of coffee drinks and beverages according to customer preferences.
• Maintain cleanliness and organization of the coffee shop, including equipment and work areas.
• Provide excellent customer service by engaging with customers and addressing their needs and concerns.
• Upsell and promote various products to enhance customer experience and increase sales.
• Stay updated on coffee trends and product offerings to educate customers.

Requirements

• Educational Qualifications: Diploma in hospitality or related field preferred.
• Experience Level: 1–3 years of experience in a barista or customer service role.
• Skills and Competencies: Strong attention to detail and coffee knowledge; proficient in written and verbal communication.
• Qualities and Traits: Excellent interpersonal skills, flexibility, and consistency in service delivery.
• Responsibilities and Duties: Ability to effectively handle customer inquiries and complaints, ensuring satisfaction.
• Working Conditions: Fast-paced environment requiring multitasking and standing for extended periods.