Associate, HR Delivery Center

SC Johnson

Pazarlıklı
Tesis içi - Manila1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Paylaşmak

İş tanımı

Açıklama

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

As the Associate, HR Delivery Center, you are expected to be the primary face of HR Delivery Center for any SC Johnson employee and retiree-initiated HR query via phone, email, or chat. The Associate listens, proactively ask questions, provides information, and uses their strong HR knowledge to help enable timely and effective resolution of the customer’s query.

Essential Duties And Responsibilities

  • Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes
  • Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
  • Researches and resolves all problems/queries in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests
  • Ensures that documentation and employee requests meet the policy for each process
  • Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
  • Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
  • Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management
  • Ensures consistent application of HR policies and state, federal, and / or country laws and practices

Required Skills / Experience / Competencies

  • 2 years of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience preferred
  • Bachelor’s degree in business, HR, or related discipline required
  • Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration preferred
  • With experience in using Service Center technologies (e.g. ticket management like ServiceNow, employee data management like Workday, knowledge management, telephony / chat, email, document management, etc.)

Benefits & Culture

SC Johnson is committed to providing a Great Place to Work for all its employees. Here are just some of the benefits you will receive when joining the SC Johnson Family:

  • Competitive pay (up to 14th-month pay, pension plan, etc.)
  • Health care benefits, a fitness centre and more
  • A family-oriented program
  • Personalized career development plan
  • Independence and Autonomy

Job Requirements

  • Full-time, permanent employment
  • Onsite work setup (M-F); remote work once a week is available after 3 months
  • Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays thru Fridays)
  • Overtime might be required depending on the critical deliverables
  • This role is not eligible for relocation

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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Gereklilik

Please refer to job description.

RecruitmentPersonel ilişkileriPerformans YönetimiBenefits AdministrationUyumTraining CoordinationHRIS ManagementOnboardingÇatışma çözümüDokümantasyon
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Boss

HR ManagerSC Johnson

Çalışma konumu

077 J.P. Rizal St., Barangay Poblacion, Makati Metro Manila, PH

Yayınlandı 31 May 2025

SC Johnson

>1000 Çalışan

Diğerleri

İşe alınan iş ilanını görüntüle

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
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  • veya diğer yasa dışı durumlar.