Team Leadership and Management:

• Supervise and support store managers to ensure smooth store operations.
• Conduct regular store visits to monitor performance and provide guidance to team members.
• Provide coaching, training, and development to staff, ensuring high performance and adherence to company policies.
• Monitor staff scheduling, ensuring adequate coverage and efficient use of labor.

Operational Efficiency:

• Oversee and support daily operations in multiple stores within the assigned area.
• Ensure that all store processes (inventory management, cash handling, ordering, etc.) are followed consistently.
• Enforce health and safety guidelines and maintain store compliance with legal and company standards.

Sales and Profitability:

• Drive sales performance by analyzing store sales data and implementing corrective actions as needed.
• Set sales targets for stores and monitor progress, providing support and feedback to store teams.
• Ensure that marketing initiatives, promotional campaigns, and visual merchandising are effectively implemented across all stores.

Customer Service Excellence:

• Ensure that high standards of customer service are maintained in all stores.
• Address and resolve customer issues or complaints in a timely and professional manner.
• Promote a customer-first culture across the team, ensuring that customer satisfaction is a priority.

Inventory and Stock Control:

• Monitor stock levels, manage product replenishment, and ensure that stores are adequately stocked
• Oversee inventory audits and ensure the accuracy of stock records across multiple locations.
• Work with store manages to identify slow-moving or obsolete inventory and take corrective actions.

Training and Development:

• Identify training needs and assist in the development of store teams.
• Conduct training sessions and ensure that all team members are up-to-date with product knowledge, sales techniques, and operational procedures.

Reporting and Administrative Duties:

• Prepare and submit regular reports on sales, performance, inventory levels, and staff issues.
• Analyze store performance metrics and identify areas for improvement.
• Assist with recruitment and onboarding for new hires across stores in the area.

Visual Merchandising:

• Ensure that stores maintain company standards for visual merchandising, product displays, and store layout.
• Work with store managers to implement seasonal and promotional displays effectively.