• Provide expert technical support to customers post-purchase, addressing and resolving product-related inquiries and issues.
• Collaborate with engineering and production teams to communicate customer feedback and contribute to product improvement.
• Develop and maintain comprehensive documentation for troubleshooting guides and FAQs to enhance customer experience.
• Assist in training internal staff and customers on product features and usage best practices.
• Manage customer interactions with professionalism and attention to detail, ensuring customer satisfaction throughout the support process.

Requirements

• Job Title: After Sales Technical Support
• Job Function: After Sales Technical Support
• Responsibilities and Duties: Ability to diagnose technical issues quickly and effectively while maintaining a positive customer experience.
• Working Conditions: Comfortable working in a fast-paced environment and managing multiple customer queries simultaneously.
• Qualities and Traits: Strong analytical skills, excellent communication abilities, and a customer-first mindset.
• Responsibilities and Duties: Willingness to learn about new products and provide thorough feedback during the development process.
• Qualities and Traits: Adaptability to changing situations and resilience in handling customer complaints with tact and professionalism.