Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Digital Ads Support Specialist (Non-Voice), you will help us deliver excellent service to our partner brand by performing these tasks:

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Capable of coping with peaks in contact volumes during promotion seasons.

Who are we looking for?

• Completed 2 years in college.
• Minimum of 1 year experience in digital advertising, social media, or paid ads/digital ads monetization.
• Experience in e-commerce or marketplace platforms is a plus.
• Have strong customer service skills, verbal and written communication skills and empathy, rational decision making.
• Successful track record working in a high-volume environment.