• Answer incoming calls within 30 seconds
• Qualifying calls- determine if escalation is needed and which department or point person needs to be aware. This includes sending a voice message to that department/person, sms and/or an email.
• Accurately track and ensure minimum information requirement are included in the case notes
• Accurately assign the lead to the correct company and point person. If needed, utilize calendly in plotting the lead under the appropriate department and/or office manager.
• Update internal tracker with accurate information as soon as the interaction has taken place.
• Send EOD report.
• Performs other tasks as may be assigned by Management

Qualifications:

• A minimum of three (3) years of experience in a BPO setup
• Excellent communication skills, both verbal and written.
• Proficiency in handling phone calls with professionalism and courtesy.
• Ability to multitask efficiently while maintaining accuracy.
• Strong typing skills for note-taking and data entry during calls.
• Attention to detail to ensure accurate message taking and forwarding.
• Adaptability to various industries and client needs.
• Familiarity with telephone systems and call management software.
• Patience and empathy in dealing with callers, including those in stressful situations.
• Reliable and punctual attendance, often in a 24/7 work environment.

Perks:

• Long-term/full-time position
• Competitive pay is at 23,102.13 gross + 13th Month pay
• Pay begins on day 1 of training
• Benefits, such as: HMO, Loyalty investment Fund, Pag Ibig MP2 Savings, and Memorial Plan
• Work Life Balance with 15 annual paid leaves
• Attendance performance-based incentives
• Quarterly In-person Team-Buildings
• Annual Company Outing - A yearly team adventure to unwind and celebrate together
• Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways!
• Annual Performance Review - Performance-based reviews with opportunities for pay raises.
• Annual Sports Fest - Show your team spirit and compete in fun games and tournaments!