1. Client Services

o Handle all inbound and outbound communication, including calls, text messaging, email, and social media inquiries.

o Assist clients with booking appointments, addressing inquiries, and providing information on our services.

2. Studio Coordination

o Organize and coordinate studio training schedules and client activities.

o Work closely with instructors and management to ensure a seamless experience for all clients.

3. Administrative Duties

o Oversee daily administrative tasks such as attendance management, payment processing, database maintenance, and filing.

o Generate daily sales reports and track key metrics.

4. Studio Operations

o Maintain the cleanliness and organization of the studio environment.

o Manage light inventory, coordinate premises maintenance, and ensure adherence to safety guidelines.

5. Sales Support

o Assist with retail operations, including handling inquiries and facilitating sales.

6. Ad-Hoc Responsibilities

o Support the team with any additional administrative or operational tasks as needed.

• Diploma or higher is preferred
• At least 2 years in a similar role (administration, customer service, retail operations, or hospitality experience is preferred).
• A strong command of English and Mother tongue is highly preferred to cater to our diverse clientele.
• Exceptional communication (verbal and written).
• Strong multitasking, time management, and problem-solving abilities.
• Ability to work both independently and collaboratively.
• Proficient in handling client inquiries via face-to-face, email, social media, and messaging platforms.