Account Supervisor

Global Strategic

₺29.1-58.1K[Aylık]

Tesis içi - Mandaluyong3-5 Yıl DeneyimÜniversite mezunuTam zamanlı

Paylaşmak

İş tanımı

Avantajlar

Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi
Sigorta Sağlık ve Wellness
HMO
Avantajların Avantajları
Şirket Ekipmanları, Park alanı, Uyku Odaları
Profesyönel geliştirme
Mesleki Eğitim, Profesyönel geliştirme
İzin ve İzin
Hükümetin Zorunlu İzin, Ebeveyn İzni, Hastalık İzni, Tatil İzni

Devamını oku

Review and analyze program performance metrics to identify needs and opportunities for improvement.
Provide written performance appraisals, setting clear objectives and expectations for team members.
Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
Maximize the potential of team members through coaching, mentorship, and effective
performance management techniques.
Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus.

İngilizce diliMüşteri servisiHesap YönetimiOperasyonlar

Preview

Pamela Henessy Palma

RecruiterGlobal Strategic

Bugün 2 Kez Yanıtla

Çalışma konumu

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines