Company Name : HACKTIV COLAB INC.

Position Title : Account Manager

Department / Functional Area : Customer Engagement Department / Business Development

Reports to : Chief Executive Officer

Level : Managerial

Work Location : BGC, Taguig

Geographical Responsibilities : Metro Manila, Philippines

Position Objective:

The Account Manager will play a strategic role in managing client relationships, driving revenue growth, and ensuring customer satisfaction with Hacktiv Colab Inc.'s products, solutions, and services (e.g., Microsoft and others). As a managerial position, this role involves leading account strategy, overseeing account operations, and collaborating with cross-functional teams to deliver exceptional results. A deep understanding of Microsoft technologies and a proven track record in account management are essential.

Roles and Responsibilities

Leadership and Strategy

Develop and execute strategic account management plans to achieve revenue and growth targets.

Lead initiatives to enhance customer engagement, retention, and satisfaction.

Serve as a mentor and guide for junior team members, providing direction and support as needed.

Customer Relationship Management

Build and nurture long-term relationships with key clients, partners, and suppliers (e.g., Microsoft as both customer and partner).

Proactively engage with clients to understand their business challenges, goals, and objectives.

Act as a trusted advisor to clients, ensuring alignment between their needs and Hacktiv’s solutions and services.

Solution Delivery and Support

Coordinate with R&D, Solutioning, Service Delivery, Training, and Support teams to ensure seamless delivery of solutions.

Oversee issue resolution processes to guarantee client satisfaction and prompt problem-solving.

Continuously monitor and enhance service delivery standards for assigned accounts.

Revenue Growth and Business Development

Identify and capitalize on upselling and cross-selling opportunities within assigned accounts.

Lead the development of proposals and presentations tailored to client needs.

Drive the acquisition of new accounts and partnerships to expand the customer base.

Contract Management and Negotiation

Lead complex contract negotiations and renewals with clients and partners.

Ensure agreements are aligned with client expectations and organizational goals.

Monitor contract performance and ensure compliance with agreed-upon terms.

Data Analysis and Reporting

Use CRM tools to track account performance, pipeline opportunities, and customer interactions.

Analyze account data to generate actionable insights and forecasts for leadership.

Prepare and present reports on account activities, performance metrics, and growth opportunities.

Qualifications

Education

Bachelor’s degree in Business Administration, Marketing, Technology, or a related field.

Experience

At least 5 years of experience in account management, with at least 2 years in a managerial role.

Strong background in IT services or technology solutions, with knowledge of Microsoft technologies such as Microsoft 365, Azure, and Dynamics 365.

Proven success in leading strategic account initiatives and achieving sales growth.

Skills

Excellent leadership and people management abilities.

Strong communication and negotiation skills, with the ability to influence key stakeholders.

Analytical mindset with experience in using CRM tools and sales analytics.

Expertise in strategic planning and the ability to implement actionable growth plans.

Exceptional customer service orientation and a results-driven approach.

Interested candidates are invited to send their CV and cover letter to [email protected] with the subject line: "Account Manager - [Your Full Name]."

Please refer to job description.