• Provide consultation/functional solutions to address pain points and digitalize our customers' businesses.
• Prepare business requirement documents based on the functional solutions provided to customers.
• Deliver engaging and informative training sessions to our customers, both remotely and in-person if required.
• Educate customers on how to interpret, operate, and utilize Anchanto Warehouse Management and Anchanto Order Management for their daily operations.
• Customize training content to meet the unique needs and goals of each customer, showcasing the relevance of Anchanto Warehouse Management and Anchanto Order Management to their business.
• Collaborate with our product and development teams to stay up to date on the latest features and enhancements related to Anchanto Warehouse Management and Anchanto Order Management.
• Provide timely and accurate responses to customer inquiries, troubleshooting operations-related issues when needed.
• Continuously improve training materials and methodologies based on customer feedback and evolving industry trends.
• Be customer-centric by delivering best practices, training, and onboarding experiences.
  
  

• Solid background in warehousing and e-commerce operations, preferably with experience in warehouse management, order management systems, and consulting/functional solution roles.
• Proficiency in explaining complex warehouse and e-commerce operations in a clear and understandable manner.
• Strong presentation and communication skills, both verbal and written.
• Previous experience in a functional solutioning and customer-facing role, such as training and customer onboarding.
• Familiarity with warehouse and e-commerce SaaS products, Channel Management, Marketplace, and Webstore operations is a plus.
• Flexibility to adapt training approaches based on customer needs and learning styles.
• Ability to fluently communicate and write in both English and Thai.
• Willingness to travel when needed.
  
  

• Meticulous and detail-oriented
• Independent and proactive
• Analytical thinker
• Strong interpersonal engagement
• Process-oriented

Please refer to job description.