WFM Assistant Manager

Alldigi Tech Manila Inc.

₺24.9-35.5K[Bulanan]
Di lokasi - Taguig3 - 5 Tahun PengalamanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan

  • Pengiktirafan dan Ganjaran Pekerja

    Penilaian Tahunan, Program Pengiktirafan Pekerja

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, HMO

  • Lain-lain

    Acara Sosial Syarikat

  • Faedah Tambahan

    Kuarter Tidur

  • Pembangunan Profesional

    Pembangunan Profesional

  • Cuti & Pelepasan

    Cuti Kematian, Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Khas untuk Wanita, Curi Percutian

Baca Lebih Lanjut

Penerangan

  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.

Syarat-syarat

  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
Kemahiran TeknikalMS Excel SkillsKemahiran BerkomunikasiReporting SkillsKemahiran KepimpinanKemahiran Menyelesaikan MasalahKemahiran Analisis
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Aktif dalam masa tiga hari

Tempat Bertugas

10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines

Disiarkan pada 22 July 2025

Pekerjaan Serupa

Lihat selanjutnya

Alldigi Tech Manila Inc.

501-1000 Pekerja

BPO & Pusat Panggilan

Lihat pengambilan kerja

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