• Act as the first point of contact for customer inquiries and concerns, providing exceptional service.
• Resolve customer complaints effectively and efficiently, ensuring a positive experience.
• Maintain a thorough knowledge of products and services to assist customers better.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members and other departments to enhance customer satisfaction.

Requirements:

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience preferred but not required.
• Skills and Competencies: Excellent command of the English language, strong customer service skills, and effective interpersonal abilities.
• Qualities and Traits: Friendly, patient, and adaptable to customer needs.
• Working Conditions: May require shift work, including evenings and weekends.