Customer Service (Project-based) | Pasay City

“K” Line Logistics (Phils.), Inc. was incorporated in 1990 as an International Airfreight Forwarder and Licensed Customs Broker. Despite the stiff competition in the Airfreight Industry, KLAS-P has grown dramatically over the last 20 years. Manned by well capable and well trained employees, our clients are assured of highly personalized and first class service.

Today, the company has fully evolved into a full scale freight forwarding and logistics provider to worldwide multinational and domestic customers. The company continues to expand its domestic network with branch offices in Cavite, Clark, Laguna, Cebu and agents in Davao, Cagayan de Oro, Bacolod, Ilo-ilo, North and South Luzon. “K” Line Logistics enjoy the full support of major Airlines and Shipping Lines operating in the country.

Job Description:

• Responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience related to shipping and logistics.
• Managing orders, tracking shipments, addressing concerns about delays or damage, and providing information about shipping processes and rates.
• Respond to customer inquiries through phone, email, or chat in a timely and professional manner.
• Assist customers with order processing, shipment tracking, and delivery updates.
• Address concerns related to shipment delays, damages, or discrepancies, and coordinate resolutions with internal teams.
• Provide clear information regarding shipping schedules, documentation requirements, and rate quotations.
• Maintain accurate records of customer interactions and transactions.
• Work closely with operations and logistics teams to ensure smooth delivery of services.
• Strive to enhance the overall customer experience by delivering exceptional service.

Qualifications:

• Bachelor’s degree or equivalent experience preferred.
• Previous experience in customer service, preferably in shipping, logistics, or supply chain.
• Strong communication and problem-solving skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Proficient in MS Office and familiar with CRM or logistics software is an advantage.

Work Schedule:

Monday - Friday