Schedule: 1:00 PM - 10:00 PM (Monday to Friday, with possible weekend work)

Training: 1-week training provided

Job Overview:

• We are looking for Customer Service Representatives to join our pioneer team for a seasonal account. The project duration is a minimum of 3 months and a maximum of 6 months. Candidates must indicate their availability for either a 3-month or 6-month engagement.
• As part of this role, you will be responsible for reviewing and checking forms, as well as answering investor inquiries via email and calls (5-14+ calls per day). Key information for responses will be highlighted in documents to assist you.

Key Responsibilities:

• Review and verify forms for accuracy and completeness.
• Respond to investor inquiries via email and phone calls.
• Provide clear and professional assistance using the provided reference documents.
• Adhere to client guidelines and maintain service quality standards.
• Work within the designated shift and be open to weekend work if required.

Qualifications:

• 2-3 years experience in customer service within a BPO setting (B2B or B2C).
• Strong communication skills (verbal and written).
• Ability to review and analyze documents with attention to detail.
• Comfortable handling 5-14+ calls per day while maintaining quality service.
• Willing to pick up equipment at KMC | Arthaland Century Pacific Tower before starting remote work.