Acquire BPO Trainer

Trainer

Acquire BPO

Pazarlıklı

Tesis içi - Quezon City3-5 Yıl DeneyimDiplomaTam zamanlı

Paylaşmak

İş tanımı

Açıklama

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

Enjoy 14 months of pay*
HMO coverage for you and your family
Yearly Kick Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses

A Glimpse into Your New Role

Facilitate classes for employee competency development.
Review course curricula and provide feedback for continuous improvement.
Ensure Training Quality Guidelines/Processes are followed.
Provide the necessary documentation for all classes facilitated.
Work with the L&D to catalyze improvement regarding employee personal and professional competency development, and its execution & application.
Verify training effectiveness through observations; conduct audits to validate the effectiveness of training and track post-training results.
Evaluate classroom feedback to find ways to improve class facilitation.
Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees.
Design and develop instructional material for training courses that support employee competency development.
Identify gaps and come up with action plans for improvement.
Revise and improve existing materials to keep track of the developmental needs of employees.
As a Trainer, you are responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

What You’ll Bring

Relevant experience in training and development.
Strong knowledge of instructional design and training methodologies.
Excellent communication and interpersonal skills.
Ability to evaluate training effectiveness and implement improvements.
Proficiency in creating engaging instructional materials.
Strong organizational skills and attention to detail.

With a diverse global team working together, we proudly embrace and live by these shared values:

Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

Gereklilik

Please refer to job description.

Eğitici tasarımCurriculum DevelopmentAdult Learning PrinciplesFacilitation SkillsKişiler arasıAssessment TechniquesPerformance EvaluationAntrenörlükMotivational SkillsZaman yönetimi