Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• Dayshift
• HMO with two free dependents on day 1
• 14th month pay
• Sick Leave credits are convertible to cash
• Paid Birthday Leave
• Competitive Employee Referral Program (ERP)

Why you'll love the campaign

• Great Culture! Top three in Australia's Best Places to Work for three years in a row (2021–2023)
• Certified Great Place to Work in Australia (2024)
• Two days off
• Monthly incentives and prizes
• Monthly RnR (Rewards and Recognition)
• Prioritising internal growth and promotion
• Learning and Development program for career growth
• Team building events and activities

A Glimpse into Your New Role

You are a Trade Support Representative, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Handle all requests with due skill and care.
• Understand all aspects of the business and products in order to support effectively.
• Responsible for assisting and resolving concerns of our paying customers over the phone, message center platform and email.

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

What You’ll Bring

• At least 1 to 2 years of blended Customer Service or Technical Support experience in a BPO setting.
• Good communication skills.
• Willing to work onsite.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Please refer to job description.