What You'll Do

A. Functional Development

• Develop new features or products for a particular area of our platform, working alongside the Development Team
• Maintain and enhance current features and functionalities, and monitor and control the system
• Configure business processes based on defined business requirement

B. Analytics

• Turn information into action through Analytics-based solutions
• Develop quantitative and qualitative business insights using analytical tools and techniques
• Integrate systems and data quickly and effectively

C. Software Tester

• Construct and execute test scripts
• Document and report system errors and gaps identified during testing phase
• Drive recommendations that contribute to the improvement of the program

D. IT Operations Associate

• Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network, and Cloud
• Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
• Support incident identification, prioritization, and resolution activities
• Participate in automation and other continuous improvement initiatives

E. Technical Support

• Deliver timely responses, diagnoses, resolutions, and tracking of customer support inquiries across various communication channels such as phone, email, chat, and social media.
• Ensure adherence to Service Level Objectives (SLOs) for response and resolution times.
• Will provide technical support, troubleshooting guidance, and personalized assistance to ensure our customers maximize the value of their investments.
• Will play a critical role in providing technical support and guidance to customers.
• Responsible for assisting customers with setup, troubleshooting, and optimization of RTC services to ensure seamless communication experiences.
• Sales-oriented Account Management profile capable of addressing basic technical questions, recognize customer needs and proposed relevant upsells.

F. Project Management Associate

• Enable effective program management that increases overall quality of Technology Delivery
• Support projects by tracking and managing project management office activities

Priority Skill

Application Development

What We’re Looking For

• Amenable to work in Manila office locations.
• You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.

A. Functional Development

• Open to any course
• Graduate of Computer Science, Engineering or Mathematics is an advantage
• Willing to be trained in any programming language / skill
• Likes configuring, maintaining and enhancing current features and functionalities of the system

B. Analytics

• Graduate of Mathematics, Statistics or any related course
• Interested in Data Science, infographics and reports

C. Software Tester

• Graduate of Industrial Engineering or related course
• Interest in software testing, debugging and quality assurance

D. IT Operations Associate

• Graduate of Electronics & Communications Engineering, Computer Engineering, Computer Science or other IT-related course
• Interest and knowledge in IT systems, servers, network, Cloud and database support and administration work

E. Technical Support

• Must be a graduate of Bachelor's Degree in IT or similar
• Undergraduates may be considered but should have at least 2 years of support experience in a BPO setting, on a tech-related field/account that focuses on email support/admin
• Must at least have a basic understanding of how DNS works, including configuring common DNS records
• Basic understanding of email delivery flow and how email gets sent and delivered from one server to another.
• Strong troubleshooting skills including the ability to understand and resolve common HTTP/Web App and Interface related errors. (HTTP static errors, 403, 404, etc.)
• Strong research, analytical and problem solving skills
• Strong written and verbal communication skills in the English language
• A basic understanding of how directory service works (User management, policies, permissions, etc...) is a plus
• Experience with any form of Platform-as-a-Service (Paas) or Software-as-a-Service (SaaS) is a plus
• A background on Email Hosting services is a plus

F. Project Management Associate

• Fresh graduates are welcome to apply
• Graduate of Business-related courses (e.g., Finance, BA, Accounting, Economics) or any related course
• At least one (1) year of office work experience is an advantage
• Good in MS Excel and Power Point

Please refer to job description.