Sutherland Philippines
About the Job
As a Customer Service Associate for our Wireless & Broadband Services account in Carmona, you’ll be the friendly face that guides new members through a smooth, stress-free onboarding. From setting up accounts to answering questions, you’ll ensure they’re hooked up with top-tier service from day one.
What You’ll Bring to the Table:
• Provide excellent customer service via phone
• Assist with product features, queries, and sales information
• Offer support for renewals, refunds, and objections to retain customers
• Transfer calls to the appropriate department when needed
• Deliver clear product and service information to customers
You’re the Perfect Fit If You:
• Have 6+ months of sales or 1+ year of customer service experience
• Possess excellent verbal and written communication
• Are proficient in MS Office and basic computer functions
• Understand operating systems, browsers, and technical issues
• Have a strong customer service focus and problem-solving skills
• Can adapt to client tools and internal systems
• Are familiar with end-user services on the phone system
Irene Nuguid
LeadSutherland Philippines
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Lot 562 B2 Governor's Drive, Sutherland Global Services Carmona. Lot 562 B3 Governor's Dr, Carmona, 4116 Cavite, Philippines
發布於 03 May 2025
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