1. Answer or receive customer requests via different service channels (chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.

2. Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.

3. Maintain records of customer interactions, process customer accounts, and file documents.

Work Setup:

· Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones

· Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays

· Can start immediately

Job Type: Full-time

Pay: Php25,000.00 - Php28,000.00 per month

Benefits:

• On-site parking
• Paid training

Schedule:

• 8 hour shift
• Evening shift

Language:

• English (Preferred)

1. Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.

2. Proficient in computer operating systems and Office software.

3. English proficiency is preferred.

4. Strong multitasking, prioritization, and time management skills.

5. Bachelor’s degree or higher.