Bank of the Philippine Islands (BPI) CUSTOMER CARE ASSOCIATE

CUSTOMER CARE ASSOCIATE

Bank of the Philippine Islands (BPI)

Negotiable

UzakYeni Mezun/ÖğrenciÜniversite mezunuTam zamanlı

Paylaşmak

Uzaktan Ayrıntılar

Açık Ülke：Filipinler

Dil Gereksinimleri：İngilizce

Bu uzaktan iş belirli ülkelerdeki adaylara açıktır. Olası konum kısıtlamalarına rağmen devam etmek isteyip istemediğinizi lütfen onaylayın

İş tanımı

Açıklama

The Customer Management Associate is responsible for managing and resolving complex customer complaints, requests, and inquiries that have been escalated to the Bank’s regulators, Senior Management, or internal units requiring special handling and business consideration. This role ensures prompt, fair, and customer-centric resolutions while safeguarding the Bank’s reputation and compliance with regulatory standards.

Responsibilities

Handle escalated complaints, requests, and inquiries referred by regulators, senior management, and internal units.
Conduct thorough investigations of escalated cases by gathering relevant data, coordinating with internal and external units, and analyzing the root causes of customer concerns.
Recommend timely and appropriate resolutions, business considerations, and customer compensation where applicable in accordance to the Bank’s policies, procedures, and service standards while prioritizing customer satisfaction.
Prepare necessary documents such as account reconciliations, statements of account, payment arrangements, certifications, and quitclaims.
Ensure adherence to regulatory requirements and internal service commitments in handling escalations

Qualifications

Must posses at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
Fresh graduates are welcome to apply
Proficient in using Microsoft Office applications
Detail-oriented; Excellent verbal and written communication
Knowledge in card and loan products is preferred, but not required