Title: Customer Relationship Specialist (Australian Third Party Collections & Skip Tracing)

Location: Full time onsite in Makati

Schedule: Mondays through Fridays | Dayshift

Key Responsibilities

• Manage a portfolio of delinquent accounts and conduct thorough reviews of account
• histories, payment records, and documentation to assess the status of debts and determine
• appropriate recovery strategies.
• Utilize skip tracing techniques and investigative methods to locate and contact debtors who
• have defaulted on payments or become unresponsive, ensuring accurate and up-to-date
• contact information for effective communication.
• Initiate contact with debtors via phone, email, and written correspondence to negotiate
• repayment plans, settlements, or other resolutions, demonstrating professionalism,
• empathy, and persistence in all interactions.
• Document all communications, payment arrangements, and agreements with debtors
• accurately and comprehensively in the collections system, maintaining detailed records of
• each interaction and account status updates.
• Collaborate with internal stakeholders, including collections team lead, legal, and compliance,
• to address complex debt recovery issues, escalate accounts as necessary, and ensure
• compliance with regulatory guidelines.
• Provide regular updates and reports on account statuses, recovery efforts, and key
• performance metrics to collections team leaders and management, highlighting successes,
• challenges, and opportunities for improvement.

• At least 2-3 years of experience in debt recovery, collections, or related field, with a strong
• background in Australian collections practices and skip tracing techniques is a must.
• Proven track record of successfully recovering outstanding debts and negotiating payment
• arrangements with debtors in a professional and ethical manner.
• Proficiency in skip tracing techniques, including database searches, public records, and investigative methods, to locate and contact debtors effectively.
• Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport, diffuse tension, and achieve mutually beneficial outcomes in debt recovery negotiations.
• Strong attention to detail and accuracy, with the ability to analyze account information, identify discrepancies, and develop appropriate solutions to facilitate debt recovery.
• Australian Market experience
• Third Party Collections
• Skip Tracing