• Contact clients and internal WTW teams to discuss outstanding escalated debts.
• Manage deadlines and progress across teams to ensure timely resolution.
• Stakeholder Management – Coordinate and liaise with Collections, Finance and Business teams to follow up on the escalation progress, issue resolution until the eventual payment of the invoices.
• Utilising a combination of defined processes, account updates, apply judgement and make decisions on next course of action, on a client-by-client basis.
• Document accurate records of client communications within Oracle Advanced Collections system and collections reports.
  
  

• Escalate the global top outstanding debts in compliance to the timeline to help achieve a variety of targets, based upon qualitative and quantitative measures.
• Continually re-prioritise an ever-changing workload and demands, ensuring activity is focused towards achieving a variety of targets.
• Ensure tasks are performed in accordance with Service Level Agreement objectives.
• Contribute ideas and actions towards the continuous improvement of processes within area of influence.
• Understand and apply WTW’s Billing processes, policies, procedures, and internal control standards.
  
  

• Liaise and collaborate with the Collections team regularly regarding all aspects of collections activity performance.
• Coordinate with Collections, Finance and Business leaders ensuring the success of the escalation process.
• Work effectively within the team dynamic.
  
  

• Strong fluency in written and spoken English. Ability to articulate and communicate professionally within the different levels of the organization, is essential.
• Competent and able to work well alone, under pressure and meet ever changing deadlines and demands.
• Well organized and methodical in managing daily, weekly, and monthly deliverables.
• Good planning skills and knows how to prioritize tasks and responsibilities to comply with the defined timelines and next steps.
• Adaptable, and able to juggle multiple priorities.
• Strong knowledge of MS Excel. Ability to create and maintain various collections reports.
• Analytical and applies good judgment when making decisions and devising the appropriate action plan.
• Experience working in a business-to-business Collections / Credit Control environment is an advantage.
• Flexible and willing to work on rotating shifts under a hybrid set up.

Please refer to job description.