Call Center Representative

TDCX

₺14.1-17.6K[Bulanan]
Di tempat - Pasig<1 Tahun KedaluwarsaDiplomaPenuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Penghargaan Karyawan

    Bonus Kinerja, Hadiah Ulang Tahun, Hadiah liburan, Insentif

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Asuransi Kesehatan, Asuransi Jiwa, Organisasi perawatan kesehatan

  • Manfaat Tunjangan

    Peralatan Perusahaan, Ruang Tidur

  • Waktu Istirahat & Cuti

    Cuti Hamil & Cuti Hamil & Melahirkan, Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

  • ​Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
  • Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
  • Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
  • Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
  • Review the reported issues within agreed turnaround times and standards of quality.
  • Escalate issues to immediate supervisor following proper escalation procedures.
  • Capable of coping with peaks in contact volumes during promotion seasons.
  • Complete and pass all required basic product related trainings.

Persyaratan

Who are we looking for?

  • College level
  • Must have at least 6 months BPO experience
  • Typing speed of at least 40 words per minute
  • Experience working with eCommerce platforms and EMEA/UK accounts is a plus
  • Excellent communication skills rated at a C1 level
  • Willing to work in rotating shifts
  • Can work in Ortigas Center, Pasig City
Bahasa InggrisLayanan PelangganPenyelesaian masalahEtika Kerja Yang KuatKeterampilan teknisKeterampilan OrangPusat Panggilan
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Michael Joseph Pineda

Sourcing AssociateTDCX

Tingkat respons yang tinggi

Lokasi Kerja

21st Floor, TDCX Philippines - Gamma Campus, Robinsons Cyberscape Gamma, Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

Diposting di 30 May 2025

TDCX

>1000 Karyawan

BPO & Pusat Panggilan

Lihat perekrutan pekerjaan

Laporkan

Pengingat Keamanan Bossjob

Jika posisi tersebut mengharuskan Anda bekerja di luar negeri, harap waspada dan waspada terhadap penipuan.

Jika Anda bertemu dengan perusahaan yang melakukan tindakan berikut selama pencarian kerja Anda, tolong segera laporkan

  • menahan ID Anda,
  • mengharuskan Anda untuk memberikan jaminan atau mengumpulkan properti,
  • memaksa Anda untuk berinvestasi atau mengumpulkan dana,
  • mengumpulkan keuntungan terlarang,
  • atau situasi ilegal lainnya.