Call Center Agent

StackPH

₺14.1-17.7K[Aylık]
Tesis içi - MandaueExp GerekmiyorLise/LiseTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Ödenekler

    Yemek Harcırahı

  • Çalışan Takdiri ve Ödüllendirme

    Teşvikler

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS

  • Sigorta Sağlık ve Wellness

    HMO

  • Profesyönel geliştirme

    Mesleki Eğitim

  • İzin ve İzin

    Hastalık İzni, Tatil İzni

  • İş-Yaşam Dengesi

    Esnek saatler

Devamını oku

Açıklama

Job Title: Customer Service Representatives - virtual Process

Location: Mandaue City Cebu

Employment Type: Full-Time

Work Schedule: Shifting Schedule


Job Summary:

We are looking for a dependable and tech-savvy Customer Service

Representative (CSR) to join our virtual support team. This role involves providing high-quality service through digital channels in a fully remote work environment. You will resolve customer issues, provide information, and ensure customer satisfaction using a standardized virtual service process.


Key Responsibilities:

  • Handle incoming customer inquiries via email, live chat, phone, or messaging apps in a remote setting.
  • Follow a structured virtual customer service process to respond, resolve, and document issues.
  • Utilize company platforms such as CRM, ticketing systems, knowledge base, and communication tools to manage cases.
  • Maintain accurate, real-time documentation of all interactions in the system.
  • Escalate unresolved issues to appropriate virtual support levels or departments.
  • Meet remote performance metrics including response time, resolution rate, and CSAT.
  • Attend virtual team meetings, training sessions, and coaching calls as required.
  • Adhere to data privacy, remote work, and customer service policies.


Requirements:

  • Previous experience in a customer service or virtual support role (preferred).
  • Strong communication skills — written and verbal.
  • Proficiency with virtual tools (e.g., Zendesk, Intercom, Salesforce, Zoom, Slack).
  • High-speed internet and a quiet, distraction-free home workspace.
  • Ability to multitask across platforms and handle a digital workflow independently.
  • Willingness to work flexible hours, including weekends or evenings if needed.


Preferred Qualifications:

  • At least Highschool Grad or College grad or undergrad.
  • BPO Experience is not required.
  • Must be proficient in English.


Benefits:

  • Paid training and development
  • Performance-based incentives

Gereklilik

Qualifacations:

  • Highschool grad or College grad, College Undergraduate.
  • BPO experience not required but an advantage.


Availability & Schedule

  • Willingness to work flexible shifts, including:
  • Nights, weekends, and holidays
  • Rotating schedules or fixed shifts depending on operational needs
İngilizce diliTakım oyuncusuMüşteri servisiPlanlama
Preview

John Axl

Talent Sourcing SpecialistStackPH

Bugün 7 Kez Yanıtla

Çalışma konumu

SM J Mall165 A. S. Fortuna St, Mandaue, 6014 Cebu, Philippines

Yayınlandı 08 July 2025

StackPH

Pre Seri A

101-500 Çalışan

BPO ve Çağrı Merkezi

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Bpo

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