Job Summary:

The Branch Supervisor plays a critical role in leading the daily operations of a Hertz branch to ensure excellent customer service, efficient fleet management, and consistent revenue performance. This role is responsible for supervising front-line staff, overseeing rentals and returns, implementing operational standards, and ensuring compliance with company policies and safety regulations.

Key Responsibilities:

1. Operations Management

• Supervise all branch activities including vehicle check-out and return, cleaning, and fleet control.
• Monitor and ensure proper execution of rental contracts and adherence to company policies.
• Coordinate vehicle availability and condition in alignment with customer bookings and reservations.
• Oversee the proper use of systems (e.g., reservation platforms, fleet tools) to ensure transaction accuracy.

2. Customer Service Leadership

• Ensure that customers receive timely, professional, and courteous service.
• Resolve escalated customer issues or complaints promptly and effectively.
• Lead by example in promoting service excellence and upselling strategies.
• Monitor customer feedback and implement service improvement actions.

3. Staff Supervision

• Manage daily scheduling and shift assignments for rental agents, drivers, and utility staff.
• Train, mentor, and coach team members on product knowledge, service protocols, and system use.
• Conduct performance evaluations and provide feedback and discipline in accordance with HR policies.
• Foster teamwork and a positive work environment aligned with Hertz values.

4. Sales & Revenue Support

• Monitor rental trends and support the achievement of sales and upsell targets.
• Promote add-on products such as insurance, GPS, child seats, etc.
• Implement promotional activities at the branch level in coordination with marketing.

5. Compliance & Reporting

• Ensure branch compliance with safety, security, and operational standards.
• Maintain branch reports including daily revenue, vehicle usage, customer service metrics, and petty cash.
• Ensure timely submission of documentation related to insurance, vehicle damage, and DOLE compliance (if applicable).
• Support internal audits and company reviews.

Please refer to job description.