Manage branch day to day operations and ensures maximum profitability of the branch

Branch Operations

Upholds the standards of the store core values

Provides regular updates on urgent issues regarding branch operations and conditions and recommends actions to address such issues

Ensures compliance with government and building administration requirements in order to provide a safe and sanitary environment for the benefit of both clients and employees

Ensures availability of the store’s workforce through proper scheduling and assignment of employees and monitors work results 

Ensures a clean and safe store environment and maintains the store’s aesthetical, sanitary and safety standards

Checking of store for repair and maintenance

Building good relationship with building admin of Mall

Staff Management

Ensures all staff are complete and accounted for daily

Efficient and effective scheduling of employees

Strong implementation of policies for staffs

Performance eveluation of employees and recommends and/or implements actions for commendation and discipline

Hiring of nail technician if necessary

Maintaining good relationships of colleagues and solidarity of branch employees

Customer Service

Identify the possible client needs and recommends service to address such needs

Effective handling of customer complaints within the branch

Attending customer query and concerns

Keeping customers happy within the service period

Making sure to meet the customer satisfaction

Finance

Cashier monitoring and timely deposit of all sales

Effective petty cash handling

Mastery of branch Profit & Loss

Monitors and controls all branch expenditures following set parameters and recommends cost control measures

Sales & Marketing

Relationship building with Mall marketing team

Trade area marketing within the 5KM radius of the branch

Training of Nail Techs for upselling of services

Service knowledge of all staff members

Answering of social media inquiries/bookings (fb,ig, viber, etc.)

Responsible for the sales performance of the branch and recommends actions to ensure increase in monthly/yearly sales

Formulates possible marketing efforts to improve sales of the branch

Administrative

Develop efficient filing systems, both digital and physical.

Maintain all company records (contracts, licenses, bills, warranties, etc.).

Prepare payroll, government benefits and bills

Monitoring employee contracts

Stocks Management

Checking of daily inventory of products and consumables

Create and manage purchase orders for all branches

Ensures proper handling, securing, monitoring and replenishment of supplies

Compliance

Keeping all branch business documents updated and visible

Track renewal deadlines and ensure timely submission of franchise-related permits.

Handle business documentations including lease agreements, municipal permits, health & safety certifications, etc.

Culture

Representing and keeping the practice of company core values within the branch at all times, in all circumstances

A graduate of Business, Marketing, or a related field.

Experience in the beauty and wellness industry or any customer-oriented establishment is an advantage.

Strong leadership and management skills.

A pleasing personality with a focus on excellence in customer service.

Strong written and oral communication skills in interacting with colleagues and customers.

A background in sales and marketing strategies.

Experience in administrative functions, such as record-keeping, filing, and data entry.

The ability to identify and resolve issues efficiently.