• Conducting outreach via phone, email, and SMS to coordinate interviews and hiring opportunities.
• Managing employer relationships to enhance job posting effectiveness and hiring success.
• Tracking and improving hiring metrics, including interview-to-offer and offer-to-hire ratios.

Job Seeker Support:

• Proactively recommend opportunities to the candidates and emphasize job listing benefits
• Review candidate profiles and resumes submitted by job seekers
• Look for current openings or job postings that fit the job seeker’s profile and qualifications
• Understand the job seekers’ strengths and opportunities and help them be better fit for the job by recommending resume and profile improvements, etc.
• Explain the requirements of the employers to job seekers

Employer Support:

• Approach all tasks with a mindset of putting ourselves in the customer’s position and making every effort to solve their hiring challenges effectively.
• Strongly recommend candidates and the service to employers, always considering their hiring needs and challenges.
• Convince employers to retain their accounts and job listings, and encourage them to expand their hiring by understanding their goals and concerns.
• Coordinate interview scheduling between employers and job seekers with attention to employer preferences and availability.
• Assist employers in arranging interviews with candidates, ensuring a smooth and responsive experience.
• Ensure that competent and qualified candidates are regularly submitted

● Minimum of 3 years of experience in a contact center (Voice or Voice + Non-voice) in B2B Sales or Saas environment and customer care operation with no less than 1 year of tenure in any employer in the past 2 years.

● Demonstrated experience in driving customer and client satisfaction

● Experience in independently managing tasks end-to-end

● Self-starter with a start-up mindset

● Excellent and Strong conversational English communication skills

● Demonstrated ability to handle multiple tasks using multiple tools and systems

Preferred Qualifications

● At least 3 years of solid experience in B2B Sales, Saas

● Customer Success Experience in handling SaaS systems

● Experience in selling SaaS systems and customer management