Technical Support Representative
Professional Recruiters Hub, Inc.
職務内容
福利厚生
福利厚生
クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
保険健康とウェルネス
傷害死亡・四肢切断保険, 歯科保険, 生命保険, 退職者の健康と医療, HMO
特典報酬
会社設備, オープンな職場, 退職金制度
休暇
出産・育児休暇, 病気休暇, バケーション休暇
説明
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
- Communicate with customers and technicians via Five9 SoftPhone
- Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
- Follow up with manufacturers, service providers, and internal teams on open tickets
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
- Collaborate with team members through daily stand-up meetings and other communication tools
- Consistently meet work and performance review expectations, ensuring high quality and productivity standards
- Collaborate efficiently with other internal and external teams to resolve open tickets
- Perform additional tasks as assigned
要件
- Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
- Basic understanding of electrical concepts, including voltage, current, and power
- Experience managing wireless carriers, troubleshooting and provisioning/deactivation
- Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
- Excellent verbal and written communication in English
- Flexible for shifting and hybrid schedules
Kim Albarillo
HR OfficerProfessional Recruiters Hub, Inc.
3日以内にオンライン
勤務地
Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines
掲載日 26 June 2025
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