Team Manager

Global Strategic

₺28.6-35.7K[月給]
オンサイト - バコロド３年以上５年未満の経験大卒正社員
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職務内容

福利厚生

  • 福利厚生

    クリスマスボーナス

  • 保険健康とウェルネス

    HMO

  • 特典報酬

    会社設備, 駐車スペース, 寝室

  • 専門能力開発

    職業訓練, 専門能力開発

  • 休暇

    忌引休暇, 育児休暇, 病気休暇, バケーション休暇

続きを読む

説明

  • Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
  • Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
  • Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
  • Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
  • Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
  • Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
  • Help coordinate team schedules and attendance to meet client requirements.
  • Support new hire onboarding by assisting with training and clarifying client-specific processes.


要件

  • Bachelor’s degree or relevant work experience in a BPO or customer service environment.
  • Previous experience as a Team Lead, senior agent, or coaching role preferred.
  • Strong communication and interpersonal skills with an emphasis on client collaboration and service.
  • Ability to motivate and guide team members while effectively liaising with client representatives.
  • Basic problem-solving skills and ability to escalate issues appropriately.
  • Experience working with US-based clients or in client-facing roles is a plus.


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Pamela Henessy Palma

RecruiterGlobal Strategic

今日 0 回返信

勤務地

Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines

掲載日 22 July 2025

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Global Strategic

未出資

501-1000 従業人数

BPO とコールセンター

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