• Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relay this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares the expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Responds to inquiries, and make reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
• Walk around with the client and ensure that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Open and close the availability as and when a required hotel is in all the GDS channels, IDS channels, and on the hotel website.
• Configuring rates on the hotels property management system.
  
  

• Minimum one (1) year of experience in Ecommerce roles - Hospitality Industry Experience preferred.
• Experience with sales and in a prior management or leadership position is preferred.
• Excellent written, and verbal communication, organization, and comprehension skills.
• Show absolute discretion and confidentiality regarding sensitive information.
• Ability to work well under pressure and effectively handles multiple and concurrent demands. Must demonstrate strong time management skills, appropriate prioritization of responsibilities, and flexibility.
• Employers look for applicants who have worked in a hotel or the hospitality industry.
• Proficiency in computer use for scheduling reservations and keeping records of room use is beneficial.
• Awareness of industry standards, a customer-oriented way of thinking, excellent organizational skills, and strong written and verbal communication.
• Fluency in English both oral and written
• Computer literate
• Proficiency with MS Excel, Word, PowerPoint and Outlook
  
  

Please refer to job description.