IT Service Desk /Open for IT fresh graduate/CALAMBA CITY
Strategic Networks, Inc.
職務内容
福利厚生
福利厚生
クリスマスボーナス, 住宅ローン基金, 医療給付金, SSS/GSIS
保険健康とウェルネス
傷害死亡・四肢切断保険, HMO
休暇
出産・育児休暇, 病気休暇, バケーション休暇
説明
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
要件
- Preferably with work related experience
- With good communication skills
- Willing to travel going to work
- Graduate of Bachelor's Degree
- Can start ASAP
Huertas Ali
HR OfficerStrategic Networks, Inc.
今日 0 回返信
勤務地
102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines
掲載日 02 January 2025
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