Acquire BPO Finance Operations Manager

Finance Operations Manager

Acquire BPO

相談可能

オンサイト - ケソン市３年以上５年未満の経験専門学校正社員

職務内容

説明

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally, serviced from Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

HMO coverage for you and your family
Yearly Kick-Off Parties with major giveaways
Get recognized through our ‘Value Awards’
Grow your career – yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses

A Glimpse into Your New Role

As the Finance Operations Manager, you will be responsible for overseeing the end-to-end performance and execution of both the Accounts Receivable (AR) and Accounts Payable (AP) teams. You’ll manage team leaders, ensure compliance, drive process improvement, and serve as the key liaison between the operations teams and business stakeholders. This role requires a hands-on leader who can coach teams, improve processes, and communicate effectively at all levels.

Your Day Could See You

Leading, mentoring, and developing team leaders in AR/AP
Managing workload allocation, staffing plans, and team structures
Overseeing escalation handling from internal stakeholders and suppliers
Generating and analyzing reports on business and program performance
Implementing process improvements and compliance measures
Liaising with business stakeholders to resolve operational issues
Ensuring updated and compliant operations manuals, CRMs, and quarterly audits
Attending and participating in performance reviews and client meetings
Ensuring proper training, knowledge transfer, and compliance across teams
Driving team recognition initiatives, conducting competency appraisals, and succession planning
Enforcing schedule adherence, system functionality, and team readiness
Overseeing ESAT surveys, rewards programs, and internal communication strategies
Tracking and maintaining accurate team leader and program scorecards
Ensuring team KPIs and program expectations are met or exceeded

What You’ll Bring

At least 5+ years of experience in Finance Operations or a similar leadership role
Background in accounts receivable and accounts payable processes
Strong leadership and people management experience
Excellent stakeholder management and client-facing communication
Analytical mindset with strong report generation and performance tracking abilities
Proven experience in process improvement, compliance, and operational excellence
Working knowledge of finance tools, systems, and ERP platforms
Strong coaching and mentoring skills
Proficient in Microsoft Office applications, especially Excel
Flexible, proactive, and results-oriented

With a diverse global team working together, we proudly embrace and live by these shared values:

Collaboration – Brilliant jerks can be brilliant elsewhere

Impact – Do, get it done, create impact

Passion – Be positive, bring passion and energy

Transparency – A transparent team can help each other

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!