As a Field Collector, you will be responsible for managing and collecting overdue loans or payments from clients in person. You will work closely with clients to ensure timely repayment while maintaining a professional and customer-centric approach. Your goal is to minimize overdue accounts and maintain positive relationships with customers to support the lending company’s objectives.

• Conduct field visits to clients who have overdue loans or payments.
• Communicate with clients regarding their outstanding balances, providing payment reminders and payment options.
• Negotiate repayment terms with clients who are unable to settle the full amount.
• Document and report progress of collections to management regularly.
• Offer solutions for clients experiencing financial difficulties, ensuring repayment plans are in place.
• Follow up on payment commitments and provide support to clients in person or over the phone.
• Maintain a professional and polite approach in all interactions with clients.
• Ensure that all collected amounts are properly documented and accounted for.
• Ensure compliance with company policies and government regulations regarding collections.
• Provide feedback to management on trends, challenges, and areas for improvement in the collection process.
• Handle legal documents related to overdue loans, if applicable, including processing notices of default and pursuing legal actions when necessary.
• Perform other duties as required by the company.

• High school diploma or equivalent; a college degree is an advantage.
• Experience in collections, sales, customer service, or related fields is preferred.
• Knowledge of lending and financial services is an advantage.
• Excellent communication and negotiation skills.
• Ability to work independently and in a team.
• Strong problem-solving and decision-making abilities.
• Must be willing to travel and work in the field.
• Ability to handle sensitive situations with professionalism and discretion.
• Knowledge of Philippine laws and regulations related to collections is a plus.

Skills and Abilities:

• Good interpersonal and communication skills.
• Time management and organizational skills.
• Attention to detail and accuracy in handling financial transactions.
• Ability to work under pressure and meet deadlines.
• Ability to handle confrontational or difficult situations diplomatically.
• Willing to do field work in Pampanga and Bataan.

Benefits:

• Paid training
• Daily Meal Allowance
• Monthly Transportation Allowance
• Option to stay-in (Company-provided staff house, free water, electricity and Wi-Fi)