Customer Support Specialist

Softype, Inc

相談可能
オンサイト - セブ島1年以上3年未満の経験専門学校正社員
共有

職務内容

説明

Job Title: NetSuite / ERP Customer Support Specialist


Location: Hybrid (WFH/On-site but should be based in Cebu or willing to relocate)

Employment Type: Full-Time


We’re looking for a proactive and customer-focused individual to join our team as a NetSuite/ERP Customer Support Specialist. In this role, you'll assist clients in resolving functional and technical issues, support day-to-day ERP operations, and help ensure customer success across various industries.


Whether you’re just starting out or bring years of ERP experience — we welcome all levels of applicants who are eager to grow and support customers using NetSuite or other ERP platforms.


Key Responsibilities

  • Respond to customer support tickets and inquiries via email, chat, or call
  • Troubleshoot ERP-related issues and escalate as needed
  • Assist with user configuration, basic workflows, and data troubleshooting
  • Document known issues and solutions in the internal knowledge base
  • Collaborate with consultants and technical teams for deeper problem resolution


Qualifications

  • Strong communication and customer service skills
  • Ability to learn ERP/NetSuite functionality quickly
  • Any experience in business systems (ERP, CRM, accounting software) is a plus
  • Fresh graduates, career shifters, and experienced professionals are encouraged to apply


A plus!

  • Experience using or supporting NetSuite, SAP, Oracle, or similar systems
  • Familiarity with finance, supply chain, or sales processes


Join us if you're curious, collaborative, and ready to help clients succeed!

要件

Please refer to job description.

カスタマーサービスコミュニケーションスキル問題解決競合解決Empathyタイムマネジメント技術サポートKnowledge of Web3アクティブリスニングデータ入力
Preview

Boss

HR ManagerSoftype, Inc

勤務地

P3 Zenith Central, Luzon Avenue, Cebu Business Park, Cebu, Cebu, PH

掲載日 29 May 2025

Softype, Inc

101-500 従業人数

その他

採用中の件の求人を表示

報告する

Bossjobの安全に関する注意事項

海外勤務をお考えの際は下記の事項に注意して下さい。まずパスポートなどの身分証明証は不必要に提示しない。

そして下記に該当する企業を見つけた際は、 直ちに報告をお願いいたします。

  • 保証や担保を要求する会社には注意
  • 投資や資金調達を勧誘する
  • 不当な利益を得ていると思われる企業
  • 違法と思われる状況
  • その他不審に感じた場合