Customer Service Representative | Travel and Hospitality Account

TDCX

₺17.6-21.1K[月給]
オンサイト - マンダルヨン1 年未満の経験高卒正社員
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職務内容

福利厚生

  • 従業員の評価と報酬

    業績賞与, ホリデーギフト, インセンティブ

  • 福利厚生

    クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS

  • 保険健康とウェルネス

    健康保険, 生命保険, HMO

  • 特典報酬

    会社設備, 寝室

  • 休暇

    病気休暇, バケーション休暇

続きを読む

説明

  • Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
  • Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
  • Top reasons to work with TDCX
  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
  •  What is your mission?
  • As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support. 
  • You are also required to perform these job functions:
  • Provide friendly and efficient service to the travel community
  • Be a first point of contact to handle and resolve customer complaints
  • Respond professionally to inbound phone calls, including urgent situations
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

要件

  • High School Graduate
  • With at least 6 months of customer service experience in the BPO industry
  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
  • Patience, empathy, and a unique ability to manage stress
  • Skilled and eloquent in writing
  • Good communication and interpersonal skills
  • Can work in Rockwell Business Center Sheridan, Mandaluyong City
英語カスタマーサービススケジューリング問題解決チームプレイヤーアカウント管理確固とした労働倫理人物スキル対人スキルコールセンター
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Michael Joseph Pineda

Sourcing AssociateTDCX

応答率が高い

勤務地

Rockwell Business Center Sheridan. Sheridan St, corner United St, Mandaluyong, 1554 Metro Manila, Philippines

掲載日 05 March 2025

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