Customer Service Representative (Tagalog)
E-Tur Local Manpower Services
職務内容
福利厚生
福利厚生
クリスマスボーナス, 住宅ローン基金, 医療給付金, SSS/GSIS
説明
- Answer questions: CSRs answer questions about products, services, accounts, and more
- Resolve issues: CSRs help customers resolve issues, such as outages, technical problems, or returns
- Process orders: CSRs may process sales and purchase orders, and follow up with customers about payments
- Build relationships: CSRs build trust with customers through open communication
- Keep records: CSRs keep customer records and process accounts
要件
- Strong communication skills: Both verbal and written, to clearly explain information and understand customer concerns.
- Active listening skills: Ability to attentively listen to customer issues and accurately gather information.
- Problem-solving skills: Identifying the root cause of customer problems and finding effective solutions.
- Empathy and patience: Showing understanding and remaining calm when dealing with frustrated customers.
- Time management: Prioritizing tasks and efficiently managing customer interactions.
- Adaptability: Flexibility to handle diverse customer situations and adjust to changing priorities.
- Attention to detail: Ensuring accuracy when processing customer information.
- Positive attitude: Maintaining a professional and friendly demeanor.
E-TUR LOCAL MANPOWER SERVICES
HR OfficerE-Tur Local Manpower Services
3日以内にオンライン
勤務地
2A, Tibagan. Tibagan, San Juan, Metro Manila, Philippines
掲載日 28 January 2025
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