Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines! Logix BPO are looking to hire skilled Customer Service Representative for our growing team!

Tons of perks and benefits await, including:

• Competitive pay starting at 24,000!
• Opportunities for PROMOTION & INCENTIVES!
• Amazing WORK Environment!

JOB OVERVIEW

The CSR is a customer-focused professional responsible for delivering exceptional and timely customer service solutions to prospects and clients in the property leasing and maintenance industry. This role involves engaging with clients in a fast-paced and dynamic contact center environment.

KEY RESPONSIBILITIES

• Represent Logix BPO in a positive and professional manner, demonstrating high integrity and work ethic.
• Lead by example, fostering a positive company culture.
• Answer a high volume of inbound phone calls professionally and engage with prospects and clients effectively.
• Provide accurate and appropriate information in response to prospect and client questions.
• Capture detailed and legible documentation of all call activities within the ‘Central’ CRM.
• Achieve defined Service Level Agreement (SLA) and Key Performance Indicator (KPI) goals:
• 80% or higher Quality
• 90% or higher Adherence
• Adhere to all company policies and procedures.
• Promote a positive company culture.

QUALIFICATIONS

• Have at least 2 YEARS EXPERIENCE as a CSR/Call Center Agent
• Willing to work on site
• Becomes an industry expert and an extension of clients’ leasing processes.
• Answers inbound calls, emails, and texts from prospective residents, assisting with inquiries and scheduling property tours.
• Ability to handle a high volume of calls per shift (70+ calls).
• Excellent communication, phone skills, and phone etiquette.
• Interest in the single-family and multifamily leasing industry or property rental industry.

Please refer to job description.