Customer Service Agent

Sutherland Philippines

₺10.6-17.7K[月給]
オンサイト - タルラック1 年未満の経験高卒正社員
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職務内容

説明

As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.


What you’ll bring to the table:

  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team

要件

Key strengths for this role:

  • High School Diploma or equivalent is required
  • With Customer Service background
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
  • Strong multi-tasking ability


The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • Same-sex Partner Dependent for HMO
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities


カスタマーサービス英語問題解決テクニカルスキルMS Office Skills
Preview

Irene Nuguid

LeadSutherland Philippines

今日の返信件数は 10 件以上

勤務地

IT Park II, Sutherland Tarlac, IT Park II, Ninoy Aquino Monument, Highway Tibag Barangay Rd, Tarlac City, 2300 Tarlac, Philippines

掲載日 21 May 2025

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