ROLE SUMMARY

Our client is looking for a Network Operations Technician, internally known as Level 2 Technician who delivers world-class support to clients by troubleshooting, deploying network servers, and managing security.

WORK SCHEDULES:

Saturday to Wednesday

8:00 AM – 5:00 PM Central Daylight Time (9:00 PM – 6:00 AM Philippine Standard Time)

9:00 AM – 6:00 PM Central Daylight Time (10:00 PM – 7:00 AM Philippine Standard Time)

10:00 AM – 7:00 PM Central Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time)

11:00 AM – 8:00 PM Central Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time)

Follows Philippine Holiday

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Provide advanced troubleshooting Tier 2-3 issues and outages
• Rebuild Active Directory environments
• Deploy network servers and technology tools
• Update security through access controls, backups, and firewalls
• Support client end-users via telephone, email, and in-person
• Create concise technical documentation

QUALIFICATIONS:

• A Bachelor’s degree in the related field is preferred
• 5+ years of experience in business IT support, helpdesk, or NOC
• Experience with databases (SQL) is preferred
• Knowledge of system security (e.g. intrusion detection systems) and scripting experience (PowerShell) is ideal
• Current Microsoft Certification (MCSA, MCSE, or similar), systems certification (Citrix or VMware), and networking certification (CCNA, SonicWall, or Watchguard) are preferred
• Expert knowledge in Microsoft server and desktop operating systems (Windows Server 2016/2019/2022, and Windows 10/11)
• Great networking skills (configuring firewalls)
• Expertise with backup/recovery systems
• Ability to project a professional, friendly image over the phone and video call
• Ability to analyze and solve problems quickly and completely
• Must be able to work independently
• Excellent coordination, communication, and problem-solving skills
• Self-motivated, can handle multiple assignments simultaneously, and has a proven track record in customer service
• Ability to provide exceptional customer experience

Please refer to job description.