Customer Service Representative

Risewave Consulting Inc.

₺14.6-16K[Mensual]
En el sitio - Mandaluyong<1 Yr ExpAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    Seguro de salud, HMO

  • Tiempo de apagado y abandono

    Salir por enfermedad, Salida por vacío

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Job Title: Customer Service Representative (CSR)

Shift: Night Shift

Work Set-Up: Full-Onsite


Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience through various communication channels.


Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, or in person
  • Handle customer complaints and provide appropriate solutions in a timely manner
  • Maintain a high level of professionalism and empathy when interacting with customers
  • Process orders, forms, applications, and requests accurately
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure their issues are resolved
  • Collaborate with other departments to resolve complex issues
  • Stay updated on products, services, policies, and procedures
  • Meet or exceed performance targets related to customer satisfaction, response times, and resolution rates


Qualifications:

  • High school diploma or equivalent; associate’s or bachelor’s degree is a plus
  • Proven experience in a customer service or support role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Proficiency with customer service software, CRMs, and Microsoft Office Suite
  • Willingness to work flexible shifts, including evenings, weekends, or holidays if required.


#wearehiring

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Jewel Mae Manuel

RecruiterRisewave Consulting Inc.

Activo en tres días

Ubicación laboral

1555 Doña Julia Vargas Ave. 1555 Doña Julia Vargas Ave, Ortigas Center, Mandaluyong, Metro Manila, Philippines

Publicado el 22 October 2025

Risewave Consulting Inc.

101-500 empleados

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